Shipping Policy
 
We offer reliable two day and ground shipping throughout North America. We use a UPC calculator to accurately calculate shipping costs. In stock products purchased before 2:30 PM PT Monday - Friday are shipped that day, with the exception of Federal Holidays. In stock products purchased after 2:30 PM PT, will either be shipped that day or the fallowing business day. All products are now proudly shipped and covered with UPS’s top-rated Flex Partial at our expense. (Ground shipping time range from 2 – 10 days depending on your location.)
 
Disclaimer
 
If you do not know for sure whether or not you want or need the tankless heater or whether it will fit, can be installed properly, or anything else that may cause you to want to return or exchange the tankless water heater you are about to buy, do not order. You may want to buy locally in case you want or need to easily return or exchange it, without having to pay a bunch of shipping. If you know you need a water heater, know what you want and need, and are just looking for a good deal, order after reading the below policies and if you have any questions give us a call and we will be happy to clear up any confusion before you buy,
 
Refund and Exchange Policy for Damaged Products:
 

 
Refund and Exchange Policy for Lost and Stolen Packages
 
TakagiTanklessHotWaterHeaters.com is not responsible for lost or stolen products/packages.
 
TakagiTanklessHotWaterHeaters.com does not provide refunds, exchanges or returns for lost or stolen products/packages. (Claims have to be filed through UPS)
 
Customers and the shipper are responsible for lost and stolen products once they are picked up by UPS. If products are lost or stolen while being shipped, and do not get delivered, their value has been declared at our expense. UPS will provide compensation after going through the claim process. We will provide all documentation and help with UPS claims in any way we are needed to. UPS will not provide compensation for theft of packages once they are dropped off or delivered. We strongly recommend customers are there and sign for the packages to prevent theft.
 
Cancelled Orders Refund and Exchange Policy:
 
TakagiTanklessHotWaterHeaters.com cannot cancel orders or provide full refunds or returns for any reason once the products are shipped.
 
If a customer places an order and decides before the unit is picked up by the shipper that they would like to cancel their order, they can by calling us at 206-473-9836 .
 
If you just placed an order and have not yet received your UPS tracking code, if you call to request to cancel it and get our voice message service please leave your name, the unit/model # you ordered, and best phone # to call you back at.
 
As long as the unit has not been shipped the transaction will be void. However, once the unit is picked up by the shipper we are not able to provide a refund  for the shipping charges and have to charge a credit card processing fee/restocking fee. 
 
General Refund and Exchange Policy:
 
Customers are responsible to order the correct unit and installation products. If you are not sure which Takagi tankless on-demand water heater is best for you, make sure to research, or call with you questions and we will be more than happy to help make sure you select the best unit for your needs. Even if the customer calls it is their responsibility to order the correct unit, as we can only go off the information we are given.
 
If the customer accidentally orders the incorrect unit or installation products and would like to return or exchange them, we can do that, but at the customer’s expense and a $30 restocking fee on Gas and Propane tankless water heaters and a $15 restocking fee for installation products for returns. There is not restocking fee for exchanges. The customer is responsible for setting up and paying for the return shipping. Once scheduled, customers need to email the tracking code to Takagitanklessheaters@gmail.com. After we receive the unit it will be inspected. Any units damaged, missing parts, or installed will be rejected and shipped back to the customer at their expense. This includes dents, scrapes and other cosmetic damage the unit may have suffered while being shipped.
 
We cannot schedule the shipping for the replacement unit or issue a refund until the original unit is received, inspected and passes as complete, undamaged and not installed. If the customer would like the replacement unit sent before the original unit is received and inspected, they would need to buy the unit as a separate transaction. For exchanges once inspected the customer will then pay or be refunded any price difference, as well as the shipping of the new unit, before we can ship it. For returns the customer will have their card refunded the price of the product minus the $15 or 30 restocking fee. We cannot provide refunds for shipping costs. If your unit came with free shipping, we still had to pay for shipping. That shipping cost is not refundable and will come out of the refund.
 
Exchange Policy If We Sent the Wrong Unit or Product:
 
TakagiTanklessHotWaterHeaters.com provides exchanges at our expense only if we shipped a unit and/or installation products that are different from what is on the customer’s order. We do not provide refunds, but will exchange the incorrectly shipped unit or products for the correct one, at our shipping expense and do not charge a restocking fee.
 
If you received a product that is different from what you ordered, please call us at 206-473-9836.
 
When calling have the name of the customer who ordered and email a photo of the incorrect unit’s model # or installation product to Takagitanklessheaters@gmail.com, so we can verify the product in question is different from what was ordered.
 
Once we verify the mistake we will schedule and pay for the pickup of that incorrect product and ship the product that was ordered. When UPS delivers the correct unit they will pick up the unit we sent incorrectly.
 
Return Address: 6915 S 194th St Kent WA, 98032
 
Defective Units or Units Needing Service
 
If you receive you unit that is defective or if you bought a unit and you are now receiving an error code, please contact Takagi tech support. All warranty and exchanges for broken or damaged products must be done through contacting Takagi customer support. They will provide you a case number and first try walking you through some trouble shooting steps. If you are not able to resolve the issues with your tech support professional, they may need to speak with your qualified installer, before providing warranty service or exchange. If your unit needs to be serviced or replaced Takagi tech support has to first provide us with confirmation. We are not able to refund or return defective units, it has to be done though Takagi customer support.
 
It is also a good idea to register your product at Takagi.com, which you can do by clicking this link: Takagi Product Registration
 
Takagi Customer Service / Tech Support:  1-800-432-8373